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As everything in Exchange account is stored on the cloud or server, so it’s safe to delete the file. The file location for is normally at the following location: Windows XP: C:\Documents and Settings\ Resolution 3: Using OST Integrity Check Tool If you’re using Outlook 2003 and Outlook 2007, use the OST Integrity Check Tool (Scanost.exe) to check the file for inconsistencies.
Resolution 5: Disable Cached Exchange Mode When working online with Exchange account, Outlook connects and retrieves items in real-time.When the items in Outlook is mismatched with online version, the cached items may be corrupted.So try to clear the offline items by following these steps: Resolution 2: Delete OST Files Outlook caches and stores email messages, calendar events and other items in Offline Storage Table (.ost) file.Though slower, it may isolate and fix many issues if the Outlook is updating new items.Try one of the following suggestions to fix the issue.
Resolution 1: Clear Offline Items Most Exchange account configured in Outloook has Cached Exchange Mode enabled by default to allow user to continue working with Outlook when offline in addition to improve the performance.